Frequently Asked Questions (FAQs)

Welcome to the FAQ section of Vonhome.com. Here, we've compiled answers to the most common questions our users and visitors have. If you can't find the information you're looking for, please don't hesitate to contact our support team.

General

  • Where is Von Home based?

    Von Home is a Swedish company based in Stockholm. We are a contemporary business operating entirely online with global aspirations. While we collaborate remotely with various regions around the world for design, influence, and manufacturing, we also take pride in our local manufacturing within Sweden.
  • What payment methods do you accept?

    Answer: Von Home accepts various payment methods and everything that works in the Shopify Checkout. It is in fact one of the most trusted checkout solutions there is.
  • What is your return policy?

    Answer: We accept returns within 14 days of purchase. Items must be in original condition and packaging. Please read our Return Policy for detailed information.
  • How do I return an item?

    Answer: Please check our return policy online. If eligible, email info@vonhome.com with your order details for return instructions.
  • How do I become an ambassador for Von Home?

    Answer: Email us at info@vonhome.com to inquire about ambassador opportunities.
  • Does Von Home have any affiliate programs?

    Answer: For information on affiliate programs, please contact info@vonhome.com.

Shipping

  • Do you ship internationally?

    Answer: YES - WORLDWIDE. We also provide free shipping on orders over a certain amount.
  • Can I change or cancel my order?

    Answer: Orders can be modified or canceled within a couple hours of placing them. After this window, it may not be possible as the order might already be processed. Please reach out to us and we can help out!
  • What should I do if my product arrives damaged or faulty?

    Answer: We apologize for the inconvenience. Please contact our customer service immediately with photos of the damaged item, and we'll guide you through the replacement or refund process.
  • How can I track my order?

    Answer: Once your order has been shipped, we will send you a tracking number via email - if the shipping provider has a tracking Number. Please reach out to us if there are any questions.
  • How long will it take for my order to arrive?

    Answer: Delivery times can vary based on the shipping method chosen and the destination. We ship worldwide. Contact us for your specific order.